How to Submit a COVID-19 Incident

With Woven’s Incidents feature, you can track exposure to COVID-19 and infections among your team members and customers. To submit a COVID-19 incident in Woven:

1. Click “Incidents” under the Management menu.
2. Click “+ Add Incident”

3. Select the location where someone was exposed to COVID-19.
4. Select the claimant type.

Pro Tip: For a COVID-19 incident, you will want to select either “Customer” or “Team Member” as the claimant type. The COVID-19 questions for a “Team Member” differ from the COVID-19 questions for a “Customer.”

5. Complete the “General Information,” “Witnesses,” and “Claimant Information” sections for the incident.

6. In “Incident Details,” select “COVID-19” when completing the “Type of Incident” field. After making this selection, the questions asking about the COVID-19 incident appear.

7. Answer the COVID-19 questions.

8. Complete all remaining required fields.
9. When all information has been entered for the incident, click the green “Add Incident” button to add the incident.

TROUBLESHOOTING: If you do not see COVID-19 as an option for the “Type of Incident” field, then it is likely that the COVID-19 configuration missing. Please reach out to your system administrator to have them add the COVID-19 “Type of Incident.”