Ongoing Management of an Incident

Incidents often require ongoing management in the form of investigations, insurance claims, updating costs to the business, etc. In Woven, ongoing management is completed through updates on the Incident Details page.
On the “Incident” tab on Incident Details, you can further manage an incident. With the appropriate permissions, users may also override entered information from the originally submitted incident.
On the “Back Office” tab, you can open/close the incident, adjust privacy level, and track claim information.
The "Documents" tab allows users to attach supporting and back office documents to the incident.
By referencing the “Change Log” tab, you can view all updates made to the incident since it was submitted.

To access the incident detail page:

1.    Click “Incidents” from the MANAGEMENT menu. 

2.    Click on the “Date of Incident” for the incident that you want to manage.

TROUBLESHOOTING: If you do not see an incident on the “Incidents” tab, reach out to the team member who submitted the incident to see if they marked the incident as private or check with your administrator to see if you have the appropriate permissions.

3.    On the Incident Detail page, you'll see the incident number along with tabs for "Incident", "Back Office", "Documents", and "Change Log".