Setting up Incident Private Access Levels

In Woven, you can mark an incident as private to restrict access to the incident from team members. When marking an incident as private, you have two options: “Level 1 (Highest)”, “Level 2”, and None.

PRO TIP: To be able to view “Level 1 (Highest)” and “ Level 2”, you will need to have the “Level 1 (HR) - Private Access” and “Level 2 (Manager) - Private Access” permissions enabled in Account Settings.

To configure your incident settings for “Level 1 (Highest)” and “Auto Level 2”:

1. Click “Incidents” under the “Management” menu.
2. Click “Settings” in the upper right-hand corner.

3. Click on the “Type of Incident” tab.

Once you are on the “Type of Incident” tab, you can make any of the types of incidents as “Level 1 (Highest)”, “Level 2”, or None.

 To make an incident “Level 1 (Highest):

1. Click into the incident type.
2. Select Level 1 (Highest).

To make an incident “Level 2”:

1. Click into the incident type.
2. Select "Level 2".

PRO TIP: “Level 1 (Highest)” and “Level 2” work separately from each other. If a team member has access to view “Level 1 (Highest)” incidents, then they will only be able to see “Level 1 (Highest)” and incidents without privacy levels assigned. The same rings true for team members who have "Level 2" access to incidents. Grant access to both for a team member to see all incidents.